Outsourced Call Centre Services UK: 24/7 Call Handling and Support
Nixxie Solutions provides outsourced call centre services in the UK. Our UK-based team answers your inbound calls, makes your outbound calls and handles customer support 24 hours a day, so you never miss a customer and never have to build your own call team. Choose a dedicated team, a shared team or overflow cover, whichever fits your call volume.
Our Small label: SERVICES
Every service below is delivered by a UK-based team that follows your scripts, your tone of voice and your escalation rules. Use one service on its own or combine several. They sit within our wider BPO services, alongside our ecommerce support, back-office support and IT and digital marketing services.
Inbound Call Answering Service
Every unanswered call is a customer who rings the next company on the list. Our UK-based call handlers answer in your company name, take messages, book appointments and put urgent calls straight through, whether your team is busy, closed or away.
- Calls answered in your brand name
- Messages and bookings captured
- Urgent calls transferred live
- Enquiry details sent to you fast
- Available day and night
Outbound Call Centre Services
Good outbound calling is planned, polite and compliant. We work from scripts agreed with you, screen numbers against TPS and CTPS lists, and keep every call short and relevant, so you get real conversations instead of complaints.
- Lead follow-up calls
- Appointment setting
- Customer feedback surveys
- TPS and CTPS screening
- Call outcomes reported to you
Outsourced Customer Support
Customers want quick answers from a real person. Our team learns your products and tone of voice, resolves what it can first time and escalates the rest with clear notes.
- Trained on your products
- First-call resolution focus
- Clear escalation to your team
- Complaints logged with notes
- Regular call reports
Overflow Call Handling and Dispatch
Bad weather, big events and busy nights can push call volumes through the roof. Our overflow team picks up the calls your staff cannot reach, so no call goes unanswered.
- Extra capacity when lines are busy
- Peak and seasonal cover
- Bookings and messages captured
- Smooth handover to your team
- No extra hiring or training
Taxi and Private Hire Dispatch
Missed booking calls are fares lost to another firm. Our UK-based controllers answer your booking lines in your company name and keep drivers updated, 24/7.
- Booking calls answered in your name
- Journey details taken accurately
- Driver and customer updates
- Night, weekend and holiday cover
- Works with your booking process
Haulage and Truck Dispatch Support
When a driver is delayed or a customer chases a delivery, someone has to pick up. Our UK-based team handles driver and customer calls, logs job updates and flags delays early.
- Driver and customer calls answered
- Delivery updates logged
- Delays flagged early
- Delivery status chasing
- Clear handover to your planners
Our Flexible Call Centre Work Models
Dedicated Call Centre Agents
A small team that works only on your account. They learn your brand, products and customers, so callers get consistent answers and you get the reliability of an in-house team. Best for steady, higher call volumes.
Shared Call Centre Team
A cost-effective option for smaller businesses that need reliable cover without paying for full-time staff. Not sure whether to share a team, outsource fully or hire a virtual assistant? Read our Guide
24/7 Call Handling Coverage
Our UK-based team answers calls 24 hours a day, 7 days a week. When your office closes for the night, the weekend or a bank holiday, we take over straight away, so customers never reach a dead line.
Overflow Call Support
We step in only when you need us, such as during campaigns, sales, seasonal peaks or staff absence. It keeps waiting times short and leaves your own team free for the more complex work.
Frequently Asked Questions
What is an outsourced call centre service, and how is it different from a call answering service?
An outsourced call centre service means a specialist team handles your customer calls for you. A basic answering service mainly takes messages and transfers calls, while a call centre also handles outbound calls, customer support, bookings and reporting at higher volumes. We offer both, working from your scripts and your tone of voice instead of one rigid script for every caller.
How much does an outsourced call centre cost in the UK?
The cost depends on your call volume, call length, opening hours and how complex the calls are. UK providers usually charge per minute, per call or per agent hour, and 24/7 cover costs more than office hours. Send us your monthly calls and hours and we will quote every charge clearly, including set-up if there is any, with no obligation.
Are your call handlers based in the UK?
Yes. Our call handlers are UK-based, work in UK time and follow UK rules on calls and data protection. Your customers speak to someone who understands UK place names and expectations, and you avoid the time-zone gaps that can come with offshore call handling.
Do you offer 24/7 and out-of-hours call answering?
Yes. We answer calls 24 hours a day, 7 days a week, including nights, weekends and bank holidays. Use us around the clock, only out of hours, or as backup when your own team is busy.
How quickly can you start answering our calls?
Most accounts go live within 2 working days. First we agree your call types, hours and volumes. Then we set up scripts, call routing and escalation rules with you. You approve everything before the first live call, and you then receive regular reports.
Do we need special software or a new phone number?
In most cases, no. You can divert your existing number to us, or we can set up a new number for you, so there is no new software to install. We can also take calls only at set times, such as out of hours or during busy periods.
Can we outsource only overflow or overnight calls?
Yes. Many businesses start with overflow or out-of-hours cover and add daytime calls later. You can increase cover for busy periods and reduce it again when call volumes drop.
Will your team know our business and follow our scripts?
Yes. Before going live we brief your team on your services, prices, policies and tone of voice, and we agree scripts and escalation rules with you. Calls are answered in your company name, and complex cases are passed to you with clear notes.
Ready to Outsource Your Calls, Customer Support and Dispatch?
Tell us what you need and we will build a custom plan for your business.